Return Request

In order to receive a return authorization, please follow the below step:

Step 1:

Send an email to hello@marmaclub.com within the 14-day return/withdrawal window to indicate your reason for returning.

As this is a challenging situation for us, we would love to learn more on how to avoid returns/withdrawals in the future, and your input is key.

Step 2:

In your return authorization email, please include the following information:

I hereby give notice that I withdraw from my contract of sale and will ship the goods back to MarmaClub at my own cost. In order to receive a refund, I must package and ship the item in a careful manner in order to maintain "as good as new" condition.

Order #:
Order Date:
Customer Name:
Customer Address:
Description of Items:
Date Received:
Return Date:

 

Step 3:

Once you receive authorization for your return, carefully package the items and ship them to the address listed above.

Step 4:

You will receive your refund upon completion of a quality check by our team. In the case that the items are not deemed acceptable for return, you will receive notification via email.

We typically issue the refund to your card on file within one week of receiving the goods in our warehouse. Once the refund is issues, please allow 5-7 business days for your bank or credit card issuer to post the funds to your account.